Privacy Policy

Last updated: September 02, 2026

1. Introduction

Rent a Car in Croatia ("we," "us," or "our") operates as an aggregator platform connecting travelers with local car rental companies in Croatia. We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rentacarincroatia.com and use our services.

By using our website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

When you use our search and comparison service, we may collect:

• Contact information: Name, email address, phone number
• Rental details: Pickup/drop-off locations, dates, vehicle preferences
• Communication data: Messages you send us through contact forms or email

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device information: IP address, browser type, operating system
• Usage data: Pages viewed, time spent, click patterns, referral sources
• Location data: Approximate geographic location based on IP address
• Cookies and tracking technologies: See our Cookie Policy section below

2.3 Information from Third Parties

We may receive information about you from:

• Rental company partners when you complete a booking
• Analytics providers (e.g., Yandex.Metrika)
• Advertising networks and social media platforms

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• To facilitate car rental searches and price comparisons
• To connect you with local rental companies
• To process and manage your rental requests
• To communicate booking confirmations and updates

3.2 Service Improvement

• To analyze website usage and improve user experience
• To develop new features and services
• To conduct market research and analytics

3.3 Communication

• To respond to your inquiries and support requests
• To send service-related notifications
• To provide customer support

3.4 Legal and Safety

• To comply with legal obligations
• To protect against fraud and abuse
• To enforce our Terms of Service
• To resolve disputes

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent: You have given explicit consent for specific processing purposes
• Contract performance: Processing is necessary to fulfill our service to you
• Legitimate interests: Processing is necessary for our legitimate business interests (e.g., analytics, fraud prevention)
• Legal obligations: Processing is required to comply with applicable laws

5. Information Sharing and Disclosure

5.1 With Rental Companies

When you request a quote or make a booking, we share your rental details and contact information with the relevant local car rental companies. Each rental company has its own privacy policy, and rental agreements are concluded directly between you and the rental company.

5.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf:

• Web hosting and infrastructure providers
• Analytics services (Yandex.Metrika)
• Email communication services
• Customer support tools

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security threats
• Protect the safety of our users

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy:

• Rental inquiries: Up to 2 years after your last interaction
• Website analytics: Aggregated data retained indefinitely; individual data for 26 months (Yandex.Metrika default)
• Communication records: Up to 3 years for customer support purposes
• Legal requirements: Longer retention if required by law

After the retention period, we will securely delete or anonymize your personal data.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

7.1 Types of Cookies We Use

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors use our site (Yandex.Metrika)
• Functional cookies: Remember your preferences and settings

7.2 Yandex.Metrika

We use Yandex.Metrika for website analytics. This service collects information about your interactions with our website, including pages visited, clicks, mouse movements (webvisor), and session recordings.

Learn more about Yandex.Metrika data practices: Yandex Privacy Policy

7.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

8.1 GDPR Rights (EU/EEA)

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data ("right to be forgotten")
• Right to restriction: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time
• Right to lodge a complaint: File a complaint with your data protection authority

8.2 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected]

We will respond to your request within 30 days (or as required by applicable law).

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other legally approved mechanisms

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS encryption for data transmission
• Secure servers and data centers
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.

12. Third-Party Links

Our website may contain links to third-party websites, including rental company websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification (if we have your email address)
• Displaying a prominent notice on our website

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Supervisory Authority

If you are located in the European Union or European Economic Area and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

Summary

This Privacy Policy outlines our commitment to protecting your personal data in compliance with GDPR and other applicable regulations. As an aggregator platform, we facilitate connections between travelers and local Croatian car rental companies while ensuring transparency and control over your personal information.

Key points:

• We collect personal and usage data to provide and improve our services
• We share information with rental companies and service providers as necessary
• You have rights to access, correct, delete, and control your data
• We use cookies and analytics tools (Yandex.Metrika) to enhance user experience
• We implement security measures to protect your information
• We comply with GDPR and international data protection standards